Frequently Asked Questions
How do I order?
1. Find a Dealer / Representative near you! We have Dealers in many locations and are constantly adding to our list. See our Dealers page.
3. Or you can call our Headquarters on +61 3 5427 3330
In Stock Order: in-stock items vary. Please see Saddles in stock for saddles available for immediate delivery. Our US headquarters do keep around 400 saddles in stock, but with so many options available, it is not possible to have every model and/or seat size/tooling design in stock. Contacting us is a great first step to find out what's available.
Once we have located an item that suits yours and your horses needs, please allow up to 3 business days for your order to be processed. If your saddle is in US stock, please allow 3 weeks approximately for it to arrive in Australia. Once your item is ready for shipment, it will be sent to you via Registered mail within 3 business days.
If we do not have what you need in stock, we can order it in for you. It takes approximately 2-4 months for DP to finish your saddle. We work hard on building your desired dream saddle as quickly as possible, but please keep in mind that it is a craft and therefore takes time for completion. Please download our Order Form here.
All saddles are sent with Australia Post and require a signature when collected from your PO. Shipping & Handling costs vary, depending on your location:
VIC REGIONAL $40
NSW & ACT $50
We accept all major credit cards, PayPal, cheques, and cash. When paying with a cheque, please understand that your item/s will not ship out until your cheque has cleared. If you're not registered with PayPal, PayPal will put a temporary hold on your payment that usually clears within 24 hours, however you can still use PayPal. In any case, please discuss your options with us personally. We enjoy giving personal customer service and value our customer satisfaction.
Merchant Fees apply for credit card payments:
Visa & MasterCard 1.6%
Amex & Diners 2.8%.
Payment plans are available at 0% interest. Automatic billing is set up via a contract and your credit/debit card will be charged accordingly. There is a one time office fee of $50 to begin your payment plan that is non-refundable.
We will work within your budget to create a monthly payment you can afford. A 25% down-payment is required to start your payment plan. Your saddle order will be placed with DP once 50% down-payment has been reached.
You can also opt to send us a cheque once per month or pay cash, whichever you prefer. Your merchandise will be held for you until payment is complete. We do not ship out items that are not fully paid.
Import Costs & GST
All prices are quoted inclusive of all import costs, customs duties and international freight costs. 10% GST is included in all Recommended Retail Prices (RRP) listed. See below for domestic shipping costs.
How do I know if the Saddle will fit my Horse?
You can hire a Fitting Grid from us. This is a great way to give you peace of mind prior to purchase. Send the grid back to us and we will try it inside various saddles in our shop.
What if I just don't like the saddle?
No problem! Our fabulous 10 day return policy applies here too! Even if you just dont like it, you can return it for a full refund less shipping and trial fee. Usual conditions apply.