Question 1

How do I order?

Accepted Answer

1. Find a Dealer / Representative near you! We have Dealers in many locations and are constantly adding to our list. See our page.
2. You can Email your order to info@dpsaddlery.com.au. (mailto:info@dpsaddlery.com.au?subject=New saddle order)Please download our PDF Order Form here.(https://www.dpsaddlery.com.au/ordering-a-saddle)
3. Or you can call our Headquarters on 0354273330

Question 2

Order Process

Accepted Answer

In Stock Order: in-stock items vary. Please see Saddles in stock (https://www.dpsaddlery.com.au/saddles-in-stock)for saddles available for immediate delivery. Our US headquarters do keep around 400 saddles in stock, but with so many options available, it is not possible to have every model and/or seat size/tooling design in stock. Contacting us is a great first step to find out what's available.

Once we have located an item that suits your needs, please allow up to 3 business days for your order to be processed. If your saddle is in US stock, please allow 4 weeks approximately for it to arrive in Australia. Once your item is ready for shipment, it will be sent to you via Registered mail within 3 business days.
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Special Order: 
If we do not have what you need in stock, we can order it in for you. It takes approximately 2-4 months for DP to finish your saddle. We work hard on building your desired dream saddle as quickly as possible, but please keep in mind that it is a craft and therefore takes time for completion. Please download our Order Form here. (https://www.dpsaddlery.com.au/ordering-a-saddle)

Question 3

Payment Options

Accepted Answer

We accept all major credit cards, PayPal, cheques, direct deposit, and cash. When paying with a cheque, please understand that your item/s will not ship out until your cheque has cleared. If you're not registered with PayPal, PayPal will put a temporary hold on your payment that usually clears within 24 hours, however you can still use PayPal. In any case, please discuss your options with us personally. We enjoy giving personal customer service and value our customer satisfaction.

Merchant Fees apply for credit card payments:
Visa & MasterCard 1.75%
PayPal 2.8%

Payment plans are available at 0% interest. Automatic billing is set up via a contract and your credit/debit card will be charged accordingly.
We will work within your budget to create a monthly payment you can afford. A 25% down-payment is required to start your payment plan. Your saddle order will be placed with DP once 50% down-payment has been reached. You can also opt to send us a cheque once per month or pay cash, whichever you prefer. Your merchandise will be held for you until payment is complete. We do not ship out items that are not fully paid.

Question 4

Import Costs & GST

Accepted Answer

All prices are inclusive of all import costs, customs duties and international freight costs.

Question 5

Shipping Information

Accepted Answer

All saddles are sent with Australia Post or Ipec Road Express and require a signature on delivery. Shipping & Handling costs vary, depending on your location. All shipping costs are non-refundable.

Question 6

How do I know if the Saddle will fit my Horse?

Accepted Answer

You can hire a Fitting Grid (https://www.dpsaddlery.com.au/fitting)from us. This is a great way to give you peace of mind prior to purchase. Send the grid back to us and we will try it inside various saddles in our shop.
 
Once you receive your saddle, you can have your saddle assessed and fitted by your local independent saddle fitter. If you do not have one in your area, we are able to assist you remotely. Please see our fitting page (https://www.dpsaddlery.com.au/fitting)for more information on this. 
 
If we cannot make the saddle work for you and your horse, you can return the saddle for a full refund (less postage) within 10 days of receiving it. Please see our Return Policy (https://www.dpsaddlery.com.au/shipping-warranty-returns)page for full details.