Frequently Asked Questions

How do I order?


1. Find a Dealer / Representative near you! We have Dealers in many locations and are constantly adding to our list. See our Dealers page.

2. You can Email your order to info@dpsaddlery.com.au. Please download our PDF Order Form here.

3. Or you can call our Headquarters on +61 3 5427 3330




Order Process


In Stock Order: in-stock items vary. Please see Saddles in stock for saddles available for immediate delivery. Our US headquarters do keep around 400 saddles in stock, but with so many options available, it is not possible to have every model and/or seat size/tooling design in stock. Contacting us is a great first step to find out what's available.

Once we have located an item that suits yours and your horses needs, please allow up to 3 business days for your order to be processed. If your saddle is in US stock, please allow 3 weeks approximately for it to arrive in Australia. Once your item is ready for shipment, it will be sent to you via Registered mail within 3 business days.

Special Order:

If we do not have what you need in stock, we can order it in for you. It takes approximately 2-4 months for DP to finish your saddle. We work hard on building your desired dream saddle as quickly as possible, but please keep in mind that it is a craft and therefore takes time for completion. Please download our Order Form here.




Shipping Information


All saddles are sent with Australia Post and require a signature when collected from your PO. Shipping & Handling costs vary, depending on your location: Capped postage & handling costs per State: MELBOURNE METRO $30
VIC REGIONAL $40
NSW & ACT $50
SA $50
TAS $60
NT $80
QLD $80
WA $80 All shipping costs are non-refundable. Please note that the actual postage cost will be retained should you return your saddle, in some instances, this can be higher than the capped postage cost.




Payment Options


We accept all major credit cards, PayPal, cheques, and cash. When paying with a cheque, please understand that your item/s will not ship out until your cheque has cleared. If you're not registered with PayPal, PayPal will put a temporary hold on your payment that usually clears within 24 hours, however you can still use PayPal. In any case, please discuss your options with us personally. We enjoy giving personal customer service and value our customer satisfaction.

Merchant Fees apply for credit card payments:

Visa & MasterCard 1.6%

Amex & Diners 2.8%.

PayPal 2.8%

Payment plans:

Payment plans are available at 0% interest. Automatic billing is set up via a contract and your credit/debit card will be charged accordingly. There is a one time office fee of $50 to begin your payment plan that is non-refundable.

We will work within your budget to create a monthly payment you can afford. A 25% down-payment is required to start your payment plan. Your saddle order will be placed with DP once 50% down-payment has been reached.

You can also opt to send us a cheque once per month or pay cash, whichever you prefer. Your merchandise will be held for you until payment is complete. We do not ship out items that are not fully paid.




Import Costs & GST


All prices are quoted inclusive of all import costs, customs duties and international freight costs. 10% GST is included in all Recommended Retail Prices (RRP) listed. See below for domestic shipping costs.




How do I know if the Saddle will fit my Horse?


You can hire a Fitting Grid from us. This is a great way to give you peace of mind prior to purchase. Send the grid back to us and we will try it inside various saddles in our shop. Once you recieve your saddle, you can have your saddle assessed and fitted by your local independant saddle fitter. If you do not have one in your area, we are able to assist you remotely. Please see our fitting page for more information on this. If we cannot make the saddle work for you and your horse, you can return the saddle for a full refund (less postage and our $180 Trial Fee) within 10 days of receiving it. Please see our Return Policy page for full details.




What if I just don't like the saddle?


No problem! Our fabulous 10 day return policy applies here too! Even if you just dont like it, you can return it for a full refund less shipping and trial fee. Usual conditions apply.





 
 
 
 
 
 
 

All prices are inclusive of 10% GST and are subject to change without notice

ABN 97 255 778 955

© 2019 by DP SADDLERY AUSTRALIA